buyer personas

Know your customer - the art of selling?

A CEO of a company I worked for recommended the entire management team read ancient Chinese military strategist Sun Tzu's Art of War. One of its most famous quotes is: "If you know the enemy and know yourself, you need not fear the result of a hundred battles. If you know yourself but not the enemy, for every victory gained you will also suffer a defeat. If you know neither the enemy nor yourself, you will succumb in every battle." And it could just as well be applied to sales. Assuming you know your product or service, read on to discover a range of articles we've found for you to help you learn how you can better know your customer.

6 B2B SMB problems and how to fix them - no. 2: Lead quality

(5-min read) At Usher & Spur, we've identified six major problems B2B SMBs have. Over the next few weeks, we'll be covering these problems in no particular order in a series of posts. Today's problem is: "Our leads aren't high quality." In other words, you're not reaching people who are interested in buying your product or service in the near future.