customer value

6 B2B SMB problems and how to fix them - no. 5 - lack of credibility

(5 1/2-min read) And we're back... to our series dealing with the six problems we've identified in our work with B2B SMBs. Often heard from startups, and new entrants into a market, it's "Our potential customers don’t know they need us." Variations include: "We’re way ahead of the curve", and "our potential customers are stuck in a time warp". We get it. Your potential customers aren't buying your product or service, even though what you're offering is better than the competition, and you've worked hard on your value proposition to clearly show what problem you solve and how this differs from what's out there. What if your problem is just that you're an unknown quantity?

6 B2B SMB problems and how to fix them - no. 4 - Unclear value prop

(6-min read) Continuing our series of blog posts on the six major problems of B2B SMBs that we at Usher & Spur have identified, we look at "People don't know what we do". We get this a lot. And it's a simple one to fix. Because, if people don't understand what it is that you're trying to sell them, you're not telling them in the right way. Read on to find out how to fix this.

6 B2B SMB problems and how to fix them - no. 1: Differentiation

(3-min read) At Usher & Spur, we've identified six major problems B2B SMBs have. Over the next few weeks, we'll be covering these problems in no particular order in a series of posts. Today's problem is: "People don't understand why we're better." In other words, they don't understand why they should buy your solution rather than some other company's.