Are you wondering how your communications need to change to reflect your new DEI strategy? Are you having difficulty equating your inclusivity training with your daily reality? Are you conscious that there are some words that shouldn’t be used, but you don’t know which ones or why? Are you worried about communicating across cultures in an inclusive way? Let’s take a look at the key role communications play in DEI.

When the pandemic was declared, communications suddenly became important, beyond clever media campaigns, branding, and strategy. Organizations still needed us to convey business messages, but they wanted it to be done in an empathetic, understanding way. In short, they needed to show they were human. But what does that mean, why is it important, and is it just a sales or HR tactic?